1.1 Buyaga Safaris Ltd. provides transportation, accommodation bookings, restaurant meals, drinks, excursions and other services in cooperation with independent suppliers.
1.2 All information detailed in client itineraries is given to the best of Buyaga Safaris’ knowledge and based on the latest information available. Buyaga Safaris cannot be liable for modified information from third parties, nor for any obvious typing errors.
1.3 Before confirming a safari, the client must inform Buyaga Safaris of any preferences and special requests of the participants; e.g. medical needs, diet, requirements relating to disabilities and any other requirements. Buyaga Safaris will meet the requests if possible.
1.4 All packages are subject to availability and not guaranteed until confirmed. Many lodges and hotels offered by Buyaga Safaris have limited capacity and therefore it is essential to make reservations well in advance of your planned trip.
1.5 In the event that you wish to amend your reservation in any way, Buyaga Safaris will make the preferred adjustment where practicable and possible and confirm accordingly. Buyaga Safaris reserves the right to charge an amendment fee relative to the actual costs, which will be added to the total invoice.
1.6 Buyaga Safaris reserves the right to change and re-adjust the tour schedule, transportation, accommodation and services indicated in the itinerary in the event of unforeseen circumstances before arrival. Any changes to the itinerary will be communicated to the client as soon as possible.
1.7 For Gorilla trekking, to reserve flights and gorilla permits we need: your full names as they appear in passport, your nationality and passport number.
1.8 Vehicles: We put a lot of energy into getting cars that are in a roadworthy condition. Despite this punctures, breakdowns, damage or any other delay can occur due to poor road conditions that are out of our control, for this no liability can be accepted.
– 60> days to start off safari 10% charge
– 59-32 days to start off safari 25% charge
– 31-8 days to start off safari 50% charge- 7-3 days to start of safari 75% charge
– 2-0 days to start off safari 100% charge
– Gorilla permits and flight tickets are excluded from percentages above and are 100% non-refundable.
2.0. Complaints: Any issues that occur during the safari should be reported immediately to the guide and we’ll do our best to resolve it. If an issue has not been solved to the client’s satisfaction a written complaint should be e-mailed to us no later than 30 days after finishing the safari.
2.1. Liability: Buyaga Safaris Ltd cannot accept liability or pay compensation for unforeseen circumstances that are out of our control. This includes flight delays/cancellations, war/threat of war, riots, civil unrest, terrorist attacks, border closure, acts of the government, strikes, thefts, epidemics, road closure, natural disasters, extreme weather conditions, fire, technical/mechanical problems to transport due to bad roads and similar events beyond the company’s control.
2.2. Insurance: It is the clients’ responsibility to make sure that they have sufficient coverage with travel insurance.
2.3. Health: It is the responsibility of the client to ensure that proper medical precautions (immunizations and so on) have been taken.